Changes and Cancellation Policy

1. Cancellations and Refunds

The amount paid will only be refunded in the following cases:

• Cancellation in advance: Cancellations may be requested up until 11:59 p.m. on the day before the reservation begins.

• Lack of availability for a larger locker: If the booked locker does not fit the customer’s luggage and a larger locker is required, but none is available at the premises.

• Immediate booking error: Requests submitted immediately after the booking has been made due to a mistake when selecting the number of lockers or the booking process.

• Technical issues attributable to the service: Technical or system failures that prevent access to the premises or the opening of the locker and cannot be resolved at the time.
Refund procedure: The customer must contact customer service via WhatsApp or by phone at +34 613 05 97 01, providing the location and the corresponding booking number.

2. Changes to a Reservation

• Change of dates: A date change may be requested at no additional cost up until the day before the original booking date by contacting us via WhatsApp or by phone.

• Upgrade to a larger locker:
 This will be handled automatically through the link provided at the end of the booking confirmation email (where the access code is received).
 The system will calculate the difference in price, and the customer will only need to pay the additional amount corresponding to the new locker selected.

3. Additional Time and Late Collection

• Customers must collect their belongings within the booked time slot.

• If the booking time is exceeded, the customer will be charged a proportional amount for the additional time used, calculated according to the applicable hourly rate.

4. Non-Refundable Cases

• Cancellations or refund requests made on the same day the reservation begins.

• Failure to attend or use the booked locker.

• If the customer has already used the locker.

• Early collection of belongings before the end of the booked period.

• Incidents or delays involving third-party transport services (trains, flights, etc.) that are unrelated to our service will not be considered grounds for a refund.